Intuit POS Support plan

Contact our Intuit Support Professionals (days and hours of support):

1. Technical Support:
   • Pro/Premier Customers: 24/7 support
   • Enterprise Customers: M-F (4:00am-7:00pm PST)
2. Pro/Premier Installation and Business Applications (“How do I" questions): 7 days a week (5:00am-9:00pm PST)
3. Enterprise Business Applications (“How do I…” questions): M-F (4:00am-7:00pm PST)
4. Customer Service (Billing, Charge and Order Inquiries, Refunds, Product Registration, and general Customer Service): M-F (6:00am-6:00 pm PST)
5. Point of Sale M-F (4:00am to 8:00pm and Sat and Sun 7:00am to 4:00pm PST): POS technical support: 800.348.0254 (POS Desktop 12.0 (V12) and POS2016 (V11))

Click here for contact phone numbers (Notes: 1. Be sure to select the correct product and year for which you need help; 2. Please be aware that calling after posted hours will direct you to the Pro/Premier Technical Support Team.)

FREE HELP (all issues not listed in this section require a support plan for live assistance)

Technical support guidance on:

• Downloading QuickBooks Desktop or installing from the CD.
• Questions about installing or reinstalling QuickBooks Desktop on one or more computers that meet published system requirements for your product, or moving your product to a new computer that meets those requirements.
• Upgrading to the current version or latest release of your QuickBooks Software.
• Integrating QuickBooks Point of Sale with QuickBooks Financial Software for the first time.
• Setting up Multi-Store Exchange in QuickBooks Point of Sale Pro Multi-Store.
• Creating a new company file or converting a company file from another version of QuickBooks Desktop, Point of Sale or other Intuit products.
• Questions around initial setup of multi-users as well as multi-user networks such as installation, Windows firewall setup and folder permission configuration.

• Error messages or documented solutions that tell you to contact Technical Support.
• All error messages that contain a 6XXX code.
• Problems registering your product.
• Issues involving Admin password (lost, change, or removal)
• Upgrading to the current version or latest release of your product.
• Third party support for items necessary for QuickBooks to operate, limited to stated system requirements.

OPTIONS FOR SUPPORTFor any other issue, we offer personalized assistance from an Intuit Support Professional with the purchase of a support plan or the one-time support option.