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Q. How can I Get a discount or special rate on my merchant Facility?
A: If you're a member of a professional group, industry association or buying group, you may qualify for a special rate on your merchant facility. To find out if you qualify, request a call back from our Merchant Services team or call 1800 730 554 to discuss your best option.
Q. How can I apply for a merchant facility?
A. We’ve made it quick and easy for you to apply for our Merchant Services product solutions. You can either:
2. Visit your nearest branch and chat directly to a Merchant Services Sales Specialist online over video conferencing; or
3. Call 1800 730 554 to chat directly to one our Merchant Direct Sales team members.
Q. Can I complete an online application?
A. Yes. If you already know you need an EFTPOS terminal, you can use our Device and plan selector tool and apply online. Once you’ve completed our online application form, we’ll get in touch within 2 business days.
Q. How much does an EFTPOS terminal cost? Where can I find that information?
A. We offer a wide range of terminals and plans to suit all business needs. Simple Merchant Plans start from just $60 a month with no joining fee or lock in plan, so you can easily switch between plans with no extra costs. Additional fees and charges may apply including a $110 service cancellation fee.
If your monthly turnover is more than $12, 000 or you're looking for a more customised solution, you can call 1800 730 554 for more information.
Q. Do I need a Commonwealth Bank account to be able to use a Commonwealth Bank EFTPOS terminal?
A. No. However we do encourage you to link your EFTPOS terminal to a CommBank Business Transaction Account to take advantage of cheaper prices and Everyday Settlement. Our Simple Merchant Plans come automatically with a Business Transaction Account, so you can easily manage your money.
Q. Can I purchase an EFTPOS terminal outright?
A. No. We only provide our EFTPOS terminals on a monthly rental agreement, so you always have a market leading terminal and 24hr support and replacements
Q. I’m taking over an existing business which already utilises a Commonwealth Bank EFTPOS terminal, do I still need to apply?
A. Yes. Since you’re a new owner with a different account you must still apply via our Merchant Sales team by calling 1800 730 554.
Q. How long will it take for me to receive my EFTPOS terminal?
A. After the online application is approved, it’ll take approximately 5-7 working days.
To fast track your online application, we can now complete it over the phone. We’ll need to speak to a business Owner or Director to check business details and agree to product and service disclaimers. Once you’ve been approved, we’ll send our technician to install the terminal and provide basic training.
