EFTPOS rental cost

Frequently Asked QuestionsWhat happens to my money?

If you are using one of our terminal numbers the money is paid into a trust account at Westpac Bank. On the Monday after the event you will get a settlement statement from us detailing the funds received . That is left with you over night so that you can check the figures and on Tuesday the balance of the funds will be paid to your nominated bank account

How do I make a booking?

Click on the yellow buttons that say "Click here to book a machine", You will then be transferred to a booking form where you can input the information we need.

As part of that process you will be transferred to a secure server when you must input a credit card number and details. Those details are not stored on our system in any way.

You will then receive a confirmation email which sets out the details of the hire. That email and the booking form information constitute the hire agreement between us.

Do I need a merchant number?

No. You don't need a merchant number. You can use one of our terminal IDs at no extra cost on short term hires. On longer term contracts - three months plus - there is a $30 per month charge if you use one of our terminal numbers. This is to cover the additional costs imposed by Paymark.

However if you wish to accept credit cards you will need your own merchant number. To get your own merchant number you must contact your bank.

If you already have a merchant number but are using it on an existing terminal you will need to get an extra terminal ID from your bank. (If we use your existing number, the machine it is presently on will cease to work and it may not be possible to reconnect it to that machine).

Why do you need a credit card number from me?

As a gentle encouragement for you to return our (expensive) machine. If you are using one of our merchant numbers nothing will be placed on the card except in two circumstances:

1: If you do not return the machine:

2: If during any hire period you fail to process sufficient cash flow to cover the hire cost. In that instance the balance will be charged to your card.

How will I get the machine and how will I return it?

It will arrive by courier and come with a return courier bag. All you have to do is call the courier company and they will collect it.

We try to get it there a couple of days ahead of time so that if there is a courier delay there is still time to sort the problem.