EFTPOS declined Code 67

This article is a list of the responses received through the payment gateway during Credit Card transactions.

Each time a transaction is processed using a Credit Card it is processed through a payment gateway and receives a response to confirm or decline it, or to indicate that there has been an error.

Successful transactions

00 Transaction Approved
Transaction has been processed successfully.

08 Honour With Identification
Transaction has been processed successfully – transaction did not require identification but response will be given by some banks.

Declined transactions

01 Refer to Issuer
Customer’s bank (card issuer) has identified an issue with the the credit card number – Customer should either contact their bank or attempt payment using another card.

01 Do Not Honour
Declined by Beagle: Indicates that one of the Beagle rules has been triggered – Check the transaction details against the accounts Beagle settings or refer error to support.
Declined by Bendigo: Indicates that Bendigo merchant is not sending the Card Verification Number (CVN) – Check the transaction in 4Admin and ensure that CVN is being sent or contact support.

No Merchant
Indicates that there is an error with the Internet Merchant Facility (IMF) details being used – Ensure that the IMF settings in the account match those provided by the Merchant’s issuing bank, if details are correct; contact issuing bank and ensure that account is Active and set as an Internet terminal and not EFTPOS. Otherwise, contact support.

04 Pick Up Card
Card Issuer has indicated that there is a problem with the card being used and is requesting that the card be retained – Error generally indicates that the card has either been lost or stolen. Customer should either use a different card or contact their bank.

05 Do Not Honour
Generally used in place of a more detailed error – Merchant should contact their IMF bank to receive a more detailed explanation of the error and should have client contact their card issuer to ensure that there are no issues with the card. This error is sometimes temporary, so Merchant should wait one hour and attempt transaction again. Please contact support if you are unsure.

06 Error
Card issuer has declined transaction due to an error with the card being used – Customer should contact their bank or attempt payment using a different card.